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Seminars

Seminars

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Nigeria, Lagos
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Description

Oftentimes organizations choose to compete through product offerings leaving the core and most important aspect of the business which sustain growth and profitability.

Evolving a service culture is vital for the survival of any business and those who maintain service excellence are seen to stay ahead of competition always.

This is what many businesses in Nigeria lack. To close this gap, Stronix Consults Limited, an affiliate of Service Quality Institute USA in conjunction with SQI organises International Seminars.

The seminar is usually led by John Tschohl (USA). He is acknowledged by Times Magazine as a guru in customer service. John Tschohl has over 39 years of consulting experience covering blue chip multinational firms and some government across the globe.

The Seminar is geared towards enlightening Nigerians, in both public and private sector on the need to:

•Understand the skills and techniques required for effective Customer Service Delivery.

•Understand the service strategy concept.

•Understand talent management as key to service delivery.

•Learn how to measure service delivery results effectively.

•Identify and eliminate wastes and unnecessary costs in business process.

•Understand the concept and importance of implementing service recovery.

It is usually held once yearly in Nigeria.

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