SimbaNET's has forged an alliance with Avaya for providing IP Telephony and Contact Centre solutions. Avaya is the world leader in contact center solutions. Businesses with multi-site contact centres can dramatically reduce costs and improve responsiveness to marketplace needs using IP telephony. Today's business realities drive a new multi-site contact centre model that is flat, consolidated, and global in nature. The three components of the Avaya Distributed IP Contact Centre are Server Consolidation, Resource Pooling, and Advanced Logic. Each adds value in a unique way and contributes to return on investment. Server Consolidation and Resource Pooling offer the compelling benefit of cost reduction. They help drive costs out of a contact centre by simplifying the technology infrastructure and reducing the number of resources needed (agents, trunks, IVR ports) to deliver a defined service level. Consolidation and pooling will often provide the hard dollar ROI that businesses require in today's economy. Most businesses however consider the contribution of these improvements as soft dollars towards an ROI.
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