Effective Administrative Management Skills Training Programme

An average Administrative and support personnel will have to cope with multi-dimensional variables emanating from people, objectives, culture, structure and resources of the organization.

The fact that each of these variables are in themselves dynamic in nature further extends the complexity they have to grapple with. Effectively managing these variables by Administrative and support personnel obviously require the possession of composite skills in Human Relations, Organizational structures, Leadership, Communication and conflict resolution

Contents

- Basic components of organizations
- Organizational structure, Hierarchy and Relationships
- Principles of delegation
- Understanding and managing your boss
- Organizational power and politics
- Organizational communication
- Developing and writing effective business letters
- Conflict resolution and management
- Case Analysis and Modeling