Products of other enterprises
Description
The right technology solutions can make all the difference in improving the ongoing productivity and revenue potential of your call centre. Effective call centre solutions allow agents to respond rapidly to customer demands. They provide for optimum load balancing based upon the work handling guidelines your firm wishes to implement-under both call surplus and agent surplus conditions. They make the most of agent availability, skills and experience and integrate readily with other productivity tools in a multi-vendor environment. |
Finally, and most importantly, superior call centre solutions lower your Total Cost of Ownership and increase your Return on Investment. |
Avaya Call Centre delivers on all of these counts and many more with flexible, scalable solutions designed to grow along with your business. A robust Contact Management solution from the Avaya Customer Interaction Suite, Avaya Call Centre is already in use in a majority of call centres in industry-leading firms around the globe. |
Avaya Call Centre is built upon innovative Automatic Call Distribution (ACD) technology. |
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Contact Centre ACD
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