Certification Programs
CCSA is an acronym for Certified Customer Service Associate.
This is the first stage of the program. It is a foundational course and pre requisite for advanced courses. It introduces the would-be customer service professional to the certification program and on what is expected from a customer service expert.
It focuses on moulding the attitudes, perception and passion for customer service.
It a 10-week strategy session that equips the participant with tools needed to proffer and deliver customer service solution in various business climes.
Participants are exposed to the dynamics of handling customers, turning customer contact to sales and exposing them to real world situations that they experience on the job with the view of teaching them effective methods on how to handle them.
Without customers, no one has a job, we need to understand this and walk the talk. Being customer service focused will not only change improve your career, it will change your life.
In this league of elite professionals you acquire the secrets of turning customers into fans and making them loyal for life. With the exposure this course gives you, you make exceptional customer service delivery the centre of your daily operations.